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Scott & White Healthcare
Terms and Conditions

Scott & White Healthcare is pleased to offer you access to portions of your health information and the ability to communicate with your care team concerning your health information via the Internet using a secure electronic application called MyChart.
It is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Use of MyChart for Healthcare Services

I understand that MyChart should never be used for urgent or emergent matters. Scott & White Healthcare will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. Therefore, for all urgent or emergent matters that I believe may immediately affect my health or well-being, I will, without delay, contact Scott & White Healthcare by phone, and/or go to the emergency department of a local hospital, and/or dial 911.

Furthermore, with respect to any electronic communications sent by the patient, I understand that Scott & White Healthcare is only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, Scott & White Healthcare will be unable to provide accurate and reliable services.

I understand that my Scott & White Healthcare team may send me messages via MyChart. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages.

I understand that some test results may not be released to MyChart. I understand that access to my health information is for my use only, and that I should contact my Scott & White Healthcare team for a more detailed explanation of test results received via MyChart.

By entering my valid and functional email address I have authorized Scott & White Healthcare to notify me of messages sent to MyChart Inbox. I will update my email address on MyChart as needed. I agree not to hold Scott & White Healthcare and Health Professionals under contract to Scott & White Healthcare hereafter known as the “Service Provider,” liable for any loss, injury or claims of any kind resulting from MyChart messages that I fail to read in a timely manner.

I agree that all communication through MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the MyChart terms of use. The Service Provider does not assume any responsibility for health information or services used by persons other than the MyChart account holder (the individual with access to a MyChart account).

MyChart ID and Password

I understand that I will create a unique identification (ID) code and password to be used to access my health information via MyChart. I understand that this ID and password are unique codes that identify me in the MyChart computer system. Inquiries and entries that I make via MyChart will be logged with my identity. I understand that it is extremely important that I keep the ID and password that I use to access MyChart completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the MyChart website. I understand that the Service Provider takes no responsibility for and disclaim any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If the Service Provider discovers that I have inappropriately shared my password with another person, or that I have misused or abused my MyChart access privileges in any way, my participation in MyChart may be discontinued by the Service Provider without prior notice.

Verification of Identity

I understand that my enrollment is contingent on verification of my identity either in person by Scott & White Healthcare staff or based on comparison of my signature below, with the signature on my registration sheet in my Scott & White Healthcare Medical Record.

Minor Eligibility

An individual must be age 18 or older, unless that individual has the right under Texas law to consent for his/her entire health care, to request a personal account. Parents or guardians of minor children may request access to his/her minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. There are certain types of medical information that the parent or guardian of a minor patient 14 years of age or older may not view.

Because of these requirements, if your child is between the age of 14 - 17 years you will be granted partial access to your child’s MyChart record (e.g. appointment scheduling, immunizations). Thus, when a minor patient reaches 14 years of age, access will be changed to limited access until he/she reaches 18 years of age at which time proxy access will be revoked and the patient will be provided the opportunity to grant proxy access.

Proxy Access

A parent/legal guardian of a minor child or individuals 18 years of age or older may request proxy access to another individual’s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it to Scott & White Healthcare. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information.

A MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform Scott & White Healthcare immediately. Scott & White Healthcare reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy

Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with Scott & White Healthcare staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate staff.

Security and Confidentiality

We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by Scott & White Healthcare in any other medium. Scott & White Healthcare is committed to protecting the confidentiality of your medical information. We limit Scott & White Healthcare staff’s access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time an account holder accesses MyChart. We have taken steps to make information received from an account holder secure against unauthorized access and use.


I understand that from time to time I may be asked to complete patient satisfaction surveys via MyChart online. Scott & White Healthcare may analyze information submitted via MyChart as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed.


I understand that the service provider takes no responsibility for and disclaim any and all liability arising from any inaccuracies or defects in software, communication lines, virtual private network, the internet or my internet service provider (isp), access system, computer hardware or software, or any other service or device that I use to access MyChart. I understand that MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of the Service Provider. Access is provided on an “as-is, as-available” basis and the Service Provider does not guarantee that I will be able to access MyChart at any particular time. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to access Scott & White Healthcare.

By acknowledging this agreement, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my Scott & White Healthcare team concerning my health information via the Internet using a secure electronic application called MyChart.
I acknowledge that this form has been fully explained to me, I have read it or have had it read to me, my questions have been answered to my satisfaction, and I understand its contents.